Florida, South Hampton & Canada Convinced ….Conditioner Can’t Work, Knotty Boy Won’t Work. Tangled in Guyana

Hello do u untangle matted hair?  I was in hospital for 6mths and my hair got neglected, i hav been a victim in a relationship that was violent and controllin. I wasn't allowed to brush my hair, wear make up, clean my teeth etc.  He use to drag me across floor from one room to another by my hair,so now its a matted mess. I am so depressed i can't get it out. Iv tried knotty boi emergency kit and dozens of various other products.  I need help!
SH, England


Hello,

Thank you kindly for your quick response.

In regards to putting water based products in my hair- like conditioners, I did exactly that thinking that it would be the best thing for me to untangle my matted hair from all the videos that I saw on Youtube etc.

 I purchased the Knotty Boy shampoo and conditioner emergency kit and then a detangler cream from the same line and it actually made my hair tighter and worse than it was prior to using these products. The hair is in a tight birds nest right now and very hard to the touch. I know I'm not supposed to wash my hair but it's getting heavy and itchy with the products still left in my hair. My hair is only matted on the one side of my head. Are you able to get out very tight matted hair?

You sent a link for the Take Down product you are offering. Is that good to put on over top of all the stuff I already have in my hair now or do I have to actually wash everything out of my hair and then apply the TD even though you say not to wash the hair? I haven't washed it since June 20th as I had an appointment but my hair has been like this for months and months and months with occasional washes here and there.

I guess the most important thing is that I need to know what would be the 'approximate' cost of having someone come to my place? As you  know, I'm in Canada and I won't be able to make it  as I'm still suffering from my illness and what comes along with it, I'm pretty much house bound, plus that would be rather costly and I am off work at the moment with no income coming in at all. Things are pretty hard right now but I want so desperately to hold onto my hair and TRY to fix it so that's why I'm inquiring about your services and then I will have to make a decision.

Thank you so much for taking the time out to respond back to me. I reallllllllllly appreciate it!

I would have called but I am rather depressed because of this situation and I tend to cry A LOT now when talking about my hair so I figured it was easier to send an email. Hope that it's okay to do so.

Please call me- my hair is naturally mid back but has matted & shriveled up. I am in Florida, Palm City, which is North of Boca Raton & South of Ft. Pierce, Fl. I need someone physically to help me. I cannot even sit up now because my hair is pulled so tight my eyes are slanted and scalp is on fire and beet red! I cant take it! i've been trying to get a response by emailing and voicemails and cannot get anyone to respond. Please please get w/me asap!! Thank you- I will drive or whatever it is I need to do to get someone to my home please. Thank you,

My daughter hair in the middle of her head is very matted and severely tangled hair. We live in Guyana. Can you help me in getting it untangled. Really need some advise.
Thank you
Karen

I have developped 3 knots/bird nests in my hair over the weekend due to a combination of permanent color and conditioning. I am in the LA area - could someone assist?